FAQs

Airport FAQ

How will we meet the chauffeur at the airport?

After you clear customs, look for your chauffeur who will be holding a sign or name-board. The chauffeur will also send you an SMS just before your flight lands if you have provided a mobile contact number. If for some reason you can’t find us, please call +44 (0) 20 8129 1125 or the chauffeurs mobile number will be on your booking confirmation.

If my flight arrives early, will my chauffeur be there?

Yes, we monitor all flights so we will do our best to arrive early.

What can I do if my flight is seriously delayed and I do not have new flight details?

Just email or call us and keep in touch until we have the new details.

What happens if my flight details change?

Please call or email us and we will update your booking with the new details.

Do rates include parking and tolls?

Parking and tolls are not included, they will be added to your final invoice but are kept to cost price.

How long before my flight should I arrive at the terminal?

Normally you should aim to arrive 2-3 hours before your flight unless you are on a domestic flight. But always check this with your airline.

What happens if my flight is delayed?

We will monitor your flight and arrive half an hour after the plane has landed to save on any waiting time. If for any reason you are then delayed further, hold ups at Customs etc, waiting time is charged at an hourly rate, (depending on which type of vehicle) we divide the hour into 15 minute segments.

Chauffeur and Driver FAQ

Will the chauffeur drive in excess of any speed limits?

None of our chauffeurs will ever speed we take safety very seriously and our chauffeurs are trained to fully comply with the laws of the road.

Will the chauffeur drive gently and considerately?

The chauffeur will always drive at safe and sensible speeds in accordance with road conditions, traffic and the legal speed limits.

Will my chauffeur respect my privacy and confidentiality?

Absolutely. All of our chauffeurs have signed confidentiality agreements (non disclosure agreements) with Executive Wheels. What is said in the car, stays in the car.

Will my chauffeur chat to passenger(s)?

Our chauffeurs will be polite and discreet at all times. If the passenger would like to talk or ask questions then the chauffeur will then happily respond.

Will my chauffeur open doors for the passengers?

Yes. Are chauffeurs Will always open the door for passengers.

Will my chauffeur carry my luggage?

Yes, your chauffeur will always offer to help carry your bags and luggage.

Will my chauffeur be smart and wear a suit and tie? Absolutely! They always wear dark suits, shirt and tie.

Our chauffeurs will always wear dark suits, shirt and tie.

General & Booking Questions

Can I be notified when my car arrives?

Yes, your chauffeur can either call you or SMS you on arrival, or wait with a name-board in the car or ring a door bell. Please specify your requirements upon booking.

How do I book?

Telephone: +44 (0) 20 8129 1125 or Book online securely.

How far in advance do I need to book?

We have taken bookings 2-3 hours before the journey but we do suggest that you make your booking as soon as you have made your travel plans in case we have a busy period.

Do young children count as passengers?

yes.

I’m bringing a baby, do you provide baby/child seats?

please request them on booking. We are happy to provide a childseat seat You will have to fit these yourselves according to the law. And of course, no extra charge.

Pricing and Tariff FAQ

Will my vehicle be clean?

All vehicles are regularly valeted.

Will my vehicle be safe?

Safety is always our top priority. All of are vehicles have 6 monthly MOT’s. They are also serviced regularly as specified by the manufacturers requirements for that particular car.

Will I be charged extra for entering the congestion charge zone?

No, all our prices include the congestion charge.

Do your prices include VAT or is VAT extra?

VAT is extra at 20%

Is there a higher rate for bank holidays or Christmas?

Yes. On Public Holidays, and Festive Holidays we charge extra e.g. on Christmas day and new years day.

Vehicle FAQ

Can I charge my phone in the vehicle?

Car-chargers for androids, iPhones and some other mobile phones are available in your car.

Will bottled water be available in the vehicle?

Absolutely. Provided free of charge to our Clients.

How old are your vehicles?

our cars are usually less than 3 years old.

I hate to smell smoke in a car, is the car non smoking?

All our vehicles are none smoking. although our drivers are more than happy to stop for a smoking break.

Can I eat and drink in the vehicle?

Water is provided in all of our vehicles but unfortunately we do not permit eating.

Can I choose a certain colour of vehicle?

Yes, most of our vehicles are black

Do your cars have on-board entertainment?

All cars have radio and CD, please ask the driver if you wish to have music on in the vehicle. Some of our vehicles have DVD and WiFi. If this is one of your requirements please specify when booking the vehicle.

Wedding FAQ

Can you provide a car for the Bride and Groom after the wedding reception to their wedding night accommodation?

Yes, we can offer this at additional cost. You may wish to book a different car for this journey to save money.

Are wedding cars limited in the amount of trips they make for the wedding party?

Our wedding cars are booked on a time basis and are available to you throughout the duration of your wedding and are available for photos or anything else we can help you with during that time, including multiple journeys for other wedding guests. Should additional time be required this is normally no problem and you will be charged an hourly rate which we divide into 15 minute segments.